Viking Cruises Tops List for Best Customer Service in 2024

Lauren Harvey, a seasoned travel advisor, is a strong advocate for Viking Cruises when it comes to exceptional customer service. She lauds Viking for its consistent delivery of top-notch service, emphasizing the personalized attention and welcoming atmosphere that create a sense of community onboard. According to Harvey, this commitment to service excellence distinguishes Viking Cruises in the industry.

The latest Readers’ Choice survey conducted by Elliott Advocacy, a nonprofit consumer advocacy organization founded by Christopher Elliott, reinforces Harvey’s endorsement. Viking Cruises emerged as the clear winner in the survey, solidifying its reputation for outstanding customer service.

Viking Cruises: Harvey asserts that Viking Cruises goes above and beyond to ensure every guest is treated exceptionally, irrespective of their accommodation type. She confidently recommends Viking Cruises to her clients, emphasizing its superior service standards that set it apart from lower-cost alternatives.

Holland America: This cruise line stands out for its focus on longer voyages aboard smaller, more intimate vessels. Readers praised Holland America for its highly personalized onboard service, which includes a range of amenities such as fine dining restaurants and enriching onboard programs. Holland America’s commitment to sustainability, including initiatives like solar power usage and waste reduction, also resonated with readers.

Celebrity: Celebrity Cruises earns accolades for its meticulous attention to detail, offering a premium experience from welcome drinks to onboard gift baskets. Readers appreciate the cruise line’s investment in crew training and technology, resulting in a low guest-to-staff ratio and enhanced service. Celebrity’s use of technology, such as virtual reality excursions and smartphone apps for cabin control, contributes to a seamless customer service experience.

Disney: For families with young children seeking exceptional customer service, Disney Cruise Line is a popular choice. The cruise line caters to families with a wide array of activities, shows, snacks, and soft drinks. Additionally, Disney accommodates special dietary needs, offering gluten-free, vegetarian, and vegan options. Despite its family-friendly focus, Disney Cruise Line maintains a high level of service quality, ensuring a magical experience for all guests.

Seabourn: Known for its small ships and personalized service, Seabourn offers a culinary experience that stands out. From gourmet dining to casual buffet-style options, passengers enjoy a foodie’s paradise onboard. Seabourn’s all-inclusive philosophy, which eliminates the need for end-of-vacation bill settling, is also appreciated by guests. Complaints about Seabourn are rare, indicating a high level of customer satisfaction.

In addition to highlighting the top cruise lines for customer service, Elliott emphasizes the importance of consulting a travel advisor to ensure a personalized cruise experience. Travel advisors, like Alex Mudd of Swoop Antarctica, can provide valuable insights and recommendations based on firsthand experiences. They can also assist in selecting a cruise line aligned with individual preferences and values, ultimately enhancing the overall customer service experience.