As Sainsbury’s celebrates its strongest Christmas performance and fifth consecutive year of market share gains, consumer watchdog Which? has issued a stark warning to Nectar card holders about potential overspending that could amount to £624. This warning comes at a time when the supermarket giant reports record participation in its Nectar loyalty program and substantial growth in its premium product lines.
The supermarket chain has recently expanded its Nectar Prices program to over 9,000 products, leading to record sales participation and helping customers save an average of £26 on large basket shops during the Christmas week. While these savings appear attractive, the warning suggests that the loyalty scheme might be encouraging unnecessary spending among some shoppers.
During the festive period, Sainsbury’s witnessed remarkable success with its Nectar program, with more than one million customers participating in their annual Count up to Christmas campaign. The retailer’s strategic expansion of Nectar Prices to include additional promotional mechanics, such as the 25% off 6 wine offer, has contributed to increased customer engagement and market share gains.
The supermarket’s latest trading update reveals impressive performance metrics, with grocery sales rising by 4.1% and overall like-for-like sales increasing by 2.8% in the 16 weeks leading to January 4, 2025. The success of the Nectar program has played a crucial role in this growth, particularly in attracting new customers for larger shopping baskets.
Chief Executive Simon Roberts highlighted the significance of the Nectar program in driving customer loyalty and market share gains. The company remains on track to deliver incremental profit of at least £100 million in the three years to FY26/27 through its Nectar360 revenues. However, this success comes with the cautionary note from Which? about mindful spending.
The warning from Which? serves as a timely reminder for consumers to maintain awareness of their shopping habits, even when presented with attractive loyalty scheme benefits. As Sainsbury’s continues to expand its Nectar Prices program and introduce new promotional mechanics, shoppers are advised to carefully consider their purchases and avoid being led by promotions alone.
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