USAA Names Juan C. Andrade as Next President and CEO

USAA, a prominent financial services organization dedicated to serving military members and their families, has announced the appointment of Juan C. Andrade as its new President and Chief Executive Officer, effective April 2, 2025. This transition comes at a critical juncture for the company, which has faced significant challenges in recent years, including two rounds of layoffs in 2024 and a shifting market landscape. Andrade’s extensive experience in both the public and private sectors positions him uniquely to lead USAA into its next chapter.

Andrade has been a member of USAA’s Board of Directors for the past four years, contributing to various committees that focus on member services, risk management, and technology. His deep understanding of the organization, coupled with his passion for serving military families, underscores his commitment to USAA’s mission. “I’m excited to build upon USAA’s legacy and continue innovating to add value to our members’ experiences and help more military families achieve financial security,” Andrade stated. His vision reflects a dedication to enhancing the services that USAA provides to its members.

Prior to this appointment, Andrade served as President and CEO of Everest Group, Ltd., where he successfully led the company through a transformative period beginning in January 2020. His leadership at Everest was marked by a focus on profitability and efficiency while fostering a culture of collaboration and innovation. Before his tenure at Everest, Andrade held significant roles at Chubb, The Hartford, and Progressive, where he managed operations across numerous countries and developed high-performing teams that delivered strong business outcomes.

Andrade’s career also includes notable public service experience. He worked within the U.S. Federal Government in national security and international affairs roles, including positions with the Drug Enforcement Administration and the Office of the Secretary of Defense. His diverse background equips him with a unique perspective on risk management and strategic decision-making—skills that are vital for navigating the complexities of the financial services industry today.

The leadership transition follows Wayne Peacock’s announcement in August 2024 that he would retire after five years as CEO and 36 years with USAA. Peacock’s tenure was marked by significant growth and adaptation within the organization, but it also faced challenges that necessitated a fresh approach moving forward. Retired U.S. Navy Admiral Michael Moran has been serving as interim president during this transitional period.

USAA Board Chair Vice Admiral (USN, Ret.) Jim Zortman expressed confidence in Andrade’s appointment: “Juan has a deep respect for our men and women in uniform… We know he will continue his track record of building high-performing teams and enhance USAA’s legacy of service.” This sentiment is echoed throughout the organization as employees look forward to Andrade’s leadership.

As USAA prepares for its second century of service, Andrade’s emphasis on innovation is particularly relevant. The financial services landscape is rapidly evolving due to advancements in technology and changing consumer expectations. Andrade aims to leverage data-driven insights to enhance customer service while maintaining USAA’s commitment to its core values—integrity, service, loyalty, and excellence.

In addition to his professional accomplishments, Andrade is a proud member of USAA himself. This personal connection to the organization further fuels his passion for serving military families and ensuring they receive the support they need for financial security. His experience as both an executive leader and a member provides him with invaluable insights into how USAA can better serve its community.

Looking ahead, Andrade’s leadership will be crucial as USAA navigates ongoing industry changes while remaining steadfast in its mission to support military families. The challenges faced by USAA are not unique; many organizations within the financial sector are grappling with similar issues related to workforce management and technological adaptation. However, with Andrade at the helm, there is optimism about USAA’s ability to overcome these hurdles.

In conclusion, Juan C. Andrade’s appointment as President and CEO marks a significant milestone for USAA as it embarks on a new era of leadership. With nearly four decades of experience in various sectors, including insurance and public service, Andrade brings a wealth of knowledge that will be instrumental in guiding USAA through its next phase of growth. His commitment to innovation and service aligns perfectly with USAA’s mission to provide exceptional support for military families across the nation.